3 weeks ago
15
When we think of AI, we picture efficiency, automation, and data-driven decisions. But what about empathy? Can machines ever truly understand human emotions, or are they just programmed to mimic what we expect to hear?
In today’s digital world, AI is reshaping how businesses interact with customers. The challenge is no longer just about speed and accuracy; it’s about making those interactions feel genuinely human. That’s where the next DECODE webinar, hosted by DBS Tech India in collaboration with AIM Media House, comes in.
In the fourth episode of the DECODE webinar series, the discussion will explore the complex relationship between AI and human connection. Are machines truly capable of empathy, or are they just optimising responses to appear to be caring?
The webinar will take place on April 15, from 5-6 PM IST via Zoom.
Industry leaders Kiran Koduri, executive director and head of future-ready technology at DBS Tech India, and Anish Agarwal, vice president of AI and automation at Warner Bros. Discovery will lead this discussion.
Koduri brings over two decades of expertise in banking and fintech. His leadership has driven innovation in financial services, making AI an integral part of customer experiences.
Agarwal is at the forefront of AI strategy and automation. With past leadership roles at Dr Reddy’s Laboratories, NatWest Group, and Clifford Chance, he has a deep understanding of AI’s potential and pitfalls in driving business impact.
AI’s Role in Customer Conversations
Have you ever received an apology from a chatbot that felt empty? This webinar will explore everything from AI-driven customer support to highly personalised engagement strategies.
A key focus will be on overseeing AI-driven empathy within organisations. Should it fall under the domain of technology teams, customer experience heads, or HR? The discussion will clarify how different stakeholders can contribute to making AI more human-centric.
Webinar for Professionals
This is a must-attend session for those working at the crossroads of AI, customer experience, and business strategy. Whether you’re a customer experience (CX) leader, product manager, AI specialist, or technology head, this discussion will provide insights into making AI interactions more human-centric.
Whether in banking, media, healthcare, or any customer-facing industry, this webinar will help professionals navigate the evolving landscape of AI-driven emotional intelligence.
About DBS Tech India
DBS Tech India was established in 2016 as the bank’s first offshore technology development centre in Hyderabad. As an integral part of DBS’ long-term strategy and operating as a development centre of excellence and innovation, it strives to transform the future of banking through experimentation and growth while staying committed to building a better tomorrow for its customers and the world.
In line with DBS Bank’s vision of being a different kind of bank, DBS Tech India is more than just a technology hub. It always believes that technology is business and business is technology. With over 4,000 techies collaborating as one team, it is stepping into a new future and fueling the next wave of digital transformation as a world-class engineering organisation that delivers superior technologies and solutions.
