Tata Communications Unveils Kaleyra AI for Building Conversational AI Agents

Tata Communications has announced the launch of Kaleyra AI, its AI portfolio suite of tools designed to move away from simpler customer interactions, and the ability to build interactive assistants with its no-code platform.

Kaleyra AI introduces three innovative capabilities that transcend traditional communication tools, offering streamlined, personalised, and engaging solutions. The portfolio integrates seamlessly with communication channels and live agent interfaces, leveraging generative AI to enhance enterprise competitiveness.

One of the key features allows enterprises to create personalised templates and message variants for WhatsApp, with plans to extend support to other platforms like SMS and rich communication services (RCS). Businesses can automate marketing tasks, boost response rates, and maintain a consistent brand voice across communication channels.

Furthermore, Kaleyra AI transforms complex data queries into intuitive reports featuring easy-to-understand visualisations. By processing natural language queries, businesses gain rapid, AI-powered insights, empowering swift data-driven decisions without over-reliance on analytics teams.

Another key feature that stands out in this offerings is the no-code builder for interactive assistants. Designed for business users without programming expertise, this tool allows the creation of ‘interaction assistants’ capable of delivering natural, conversational responses in text and rich media formats. These assistants simplify data analysis and decision-making, enhancing customer and workforce engagement.

The platform aims to improve customer support and marketing efforts by fostering intelligent and immersive interactions, ultimately boosting user experience.

“Kaleyra AI represents a powerful leap forward and will be a force multiplier for enterprises to accelerate business growth,” said Mauro Carobene, head of customer interaction suite at Tata Communications. 

“In early controlled demos, we observed marked reductions in mean time-to-respond and resolve issues, especially during peak query volumes. For C-suite decision-makers, our generative AI-powered reporting and insights will enhance visibility into enterprise performance, all via a simple natural language interface,” Carobene added.

Kaleyra AI will debut in beta for select Tata Communications customers early next year. A broader release on Tata Communications’ AI Cloud platform is slated for the first half of 2025.